FRECUENT QUESTIONS

ABOUT MACHU PICCHU ENTRANCE TICKETS AVAILABILITY

Please note that access to Machu Picchu is LIMITED to 5000 tickets per day. It is recommended to book at least three months in advance, especially during the high season from April to October.

ABOUT THE DIFFERENT CIRCUITS TO VISIT MACHU PICCHU CITADEL

To visit the Machu Picchu sanctuary, the Peruvian government has divided the tour into three circuits to minimize the impact of visitors on the Inca citadel. 

These three circuits have the following characteristics:

• CIRCUIT 1: Allows you to visit the viewpoint for classic photos, which can be seen on online postcards; however, it does NOT allow you to visit and walk around the Inca citadel.

• CIRCUIT 2: This is the most popular option. It allows you to visit the viewpoint for classic photos, and you can also visit and walk around the Inca citadel.

• CIRCUIT 3: Allows you to visit the Inca citadel; however, it does NOT allow you to climb the viewpoint for classic photos.

Please note that circuits 1 and 3 are subdivided (A, B, C, etc.) since with them you can climb the surrounding mountains such as Machu Picchu Mountain (not to be confused with the name of the Inca citadel as they are synonyms), Huayna Picchu Mountain, etc. in which the price may vary slightly.

ABOUT THE MACHU PICCHU CIRCUIT OFFERED IN THIS PROGRAM

We guarantee you a full access ticket to Machu Picchu (Circuit 2), as long as you book well in advance. We recommend you contact us to check availability before making your reservation.

ABOUT THE TYPE OF TRAIN SERVICE OFFERED IN THIS PROGRAM

The train service offered is Inca Rail's Voyager Service or Peru Rail's Expedition Service. If you wish to elevate your experience, you can upgrade to the exclusive Panoramic car.

PANORAMIC SERVICE
This car offers luxurious sofa-style seating, large windows for uninterrupted views, live music, and a selection of beverages on board. It also features a beautiful open balcony for you to capture memorable photographs. This service upgrade can be made at the time of booking.

ABOUT SPECIAL RATES

FOREING STUDENTS: With the original student ID issued by the university up to 25 years of age, containing the following information: university data, personal data of the student, photo of the student and a validity date of no more than one year in relation to the date of the visit to Machu Picchu.
CHILDREN: From 3 to 17 years of age, the student rate is considered.
INFANT: From 0 to 2 years old, free admission to the sites and there is no seat assigned during the trip, the infant must travel on parent's lap.

ABOUT ACCOMMODATION IN AGUAS CALIENTES ON DAY 1

Accommodation in Aguas Calientes must be arranged independently.
Alternatively, you may include it as an optional add-on during the booking process.
In that case, you will have the choice between a hostel or a 3-star hotel with breakfast included.

CHANGES, CANCELLATIONS AND REFUND POLICIES

CHANGE OF TRAVEL DATE

• Requests to reschedule the activity will be accepted only up to 7 days prior to the scheduled date and are subject to additional charges and availability, particularly during high season.

• Please note that date changes do not apply to the entrance ticket to Machu Picchu. If the client chooses to modify the activity date, a new  entrance ticket must be purchased, which will be subject to availability.

​​CANCELLATIONS

• Cancellations made at least 7 days before the activity date are eligible for a 60% partial refund.

• Cancellations made within 6 days of the activity date may be eligible for a refund; however, the refundable amount will be subject to evaluation.

• In the event of cancellations due to circumstances beyond the control of either the company or the client (e.g., strikes, social unrest, natural disasters), a refund may be issued; however, the refundable amount will be subject to evaluation.

REFUNDS

• For payments made via PayPal, refunds are processed immediately.

• For credit or debit card payments, refunds may take several days depending on your bank’s policies.