Terms and Conditions
For all activities, excluding tours to Machu Picchu and tour packages, consider:
CHANGE OF TRAVEL DATE
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Will be accepted up to 24 hours before the day of the activity.
CANCELLATIONS AND REFUNDS
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Cancellations requested 24 hours prior to the day of the activity receive a full refund.
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Cancellations requested within 24 hours prior to the day of the activity are non-refundable.
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Cancellations requested for any reason, beyond the responsibility of the company or the client (strikes, social conflicts, natural disasters, etc.) are refundable, however, the amount to be refunded will be subject to evaluation.
REFUNDS
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For payments made via PayPal, refunds are processed immediately.
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For credit or debit card payments, refunds may take several days depending on your bank’s policies.
For activities that involve tours to Machu Picchu and tour packages, consider:
CHANGE OF TRAVEL DATE
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Requests to reschedule the activity will be accepted only up to 7 days prior to the scheduled date and are subject to additional charges and availability, particularly during high season.
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Please note that date changes do not apply to the entrance ticket to Machu Picchu. If the client chooses to modify the activity date, a new entrance ticket must be purchased, which will be subject to availability.
CANCELLATIONS AND REFUNDS
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Cancellations made at least 7 days before the activity date are eligible for a 60% partial refund.
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Cancellations made within 6 days of the activity date may be eligible for a refund; however, the refundable amount will be subject to evaluation.
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In the event of cancellations due to circumstances beyond the control of either the company or the client (e.g., strikes, social unrest, natural disasters), a refund may be issued; however, the refundable amount will be subject to evaluation.
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REFUNDS
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For payments made via PayPal, refunds are processed immediately.
-
For credit or debit card payments, refunds may take several days depending on your bank’s policies.