CHANGES, CANCELLATION AND REFUND POLICIES

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A) GROUP ACTIVITIES​

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Scope of Application

This policy applies to all group activities, experiences, and transfers that DO NOT involve Machu Picchu, Tour Packages, or the Titicaca Train.​​

 

Change of Travel Date

• Requests to modify the travel date will be accepted up to 24 hours prior to the scheduled activity.

 

Cancellations

• Cancellations submitted at least 24 hours before the activity date are eligible for a full refund.

• Cancellations submitted within 24 hours of the activity date are non-refundable.

• Cancellations resulting from circumstances beyond the control of both the company and the client (such as strikes, social conflicts, or natural disasters) may qualify for a refund; however, the refundable amount will be subject to evaluation.

 

Refund Processing

• Refunds for credit or debit card payments may take several days, depending on the policies of the issuing bank. Please note that a small amount may be deducted, corresponding to transaction fees charged by the local or the customer’s bank. 

 

 

B) PRIVATE ACTIVITIES, MACHU PICCHU ACTIVITIES, AND TRAVEL PROGRAMS

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Scope of Application

This policy applies to all Tour Programs, Private Activities, and any Group or Private activities that involve Machu Picchu or the Titicaca Train.​

 

Change of Travel Date

• Requests to reschedule will be accepted only up to 7 days prior to the scheduled date and are subject to additional fees and availability, particularly during high-demand seasons (from april to october).

• Please note that Machu Picchu entrance tickets are non-transferable and non-modifiable.

• Should the client choose to change the activity date, a new entrance ticket must be purchased, subject to availability.​

 

Cancellations

• Cancellations made at least 7 days before the activity date are eligible up to 60% partial refund.

• Cancellations made within 6 days of the activity date may be eligible for a refund; however, the refundable amount will be subject to evaluation.

• In the event of cancellations caused by circumstances beyond the control of both the company and the client (strikes, social unrest, natural disasters, etc.), a refund may be issued; however, the amount will be subject to evaluation.

 

Refund Processing

• Refunds for credit or debit card payments may take several days, depending on the policies of the issuing bank. Please note that a small amount may be deducted, corresponding to transaction fees charged by the local or the customer’s bank. 

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C) PRIVATE TRANSFERS

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Scope of Application

This policy applies to all private transfers.

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Change of Travel Date

• Requests to reschedule will be accepted only up to 3 days prior to the scheduled date and are subject to additional fees and availability, particularly during high-demand seasons (from april to october).

Cancellations

• Cancellations made at least 7 days before the activity date are eligible up to 60% partial refund.

• Cancellations made within 6 days of the activity date may be eligible for a refund; however, the refundable amount will be subject to evaluation.

• In the event of cancellations caused by circumstances beyond the control of both the company and the client (strikes, social unrest, natural disasters, etc.), a refund may be issued; however, the amount will be subject to evaluation.

Refund Processing

• Refunds for credit or debit card payments may take several days, depending on the policies of the issuing bank. Please note that a small amount may be deducted, corresponding to transaction fees charged by the local or the customer’s bank.